Frequently Asked Questions

What is Grateful Cratefulls?
We are a business that creates Modern Day Gift Baskets to help you brighten someone's day! We make gifting thoughtful, beautiful & simple!
We specialize in Sympathy, Gratitude & Custom Business Gifting. 

Can I order online?
Absolutely! Several options are available online. Ready to Go Gift Sets, Create A Gift Set & The Shop offer options for all gift shoppers. 

What is a Grateful Guarantee? 
With every gift, we send a "Grateful Guarantee" Card which states: "Your gift was carefully packaged with the utmost care and attention to detail. We fully expect it to arrive in perfect condition. If for any reason it is not, please let us know, and we will make it right."

How long does it take for my gift to ship out?
We do our very best to prepare & package your orders on the very same day. Orders typically ship within one business day. 

My order is a gift, do you send a receipt with the package?
We do not include receipts with gift orders. Your receipt is sent via email when ordering online. 

Do you have a retail store? 

West Fargo Location is Online Order Pickup Only (NO retail hours)
Monday thru Friday 10 am - 2 pm, or by appointment.
300 Sheyenne Street, Suite 130 West Fargo, ND 58078

Do you offer Local Same Day Delivery?
We deliver locally within 8 miles of our location in West Fargo.
Orders placed by12:00 pm are eligible for same-day delivery.

Do you Ship? 
We ship anywhere in the United States & Internationally as requested. 
We are proud to ship to military bases as well. We have shipped gifts to every state in the US along with internationally to Canada, Bermuda, Kuwait, Mexico, Denmark, and Ireland. We have processed orders from South Africa, Canada, Russia, the United Kingdom, Singapore, Sweden, Ireland, Costa Rica & the Dominican Republic.

Can I place a large order (for clients, employees, etc)?
Yes, absolutely! We are here to make gifting simple. Whether it's ready-to-go gifts or a custom gift for several clients, employees, or board members, we will make your gifting experience thoughtful and simple.
To begin the process either call 701-532-1630 or email  

How do you choose products for Grateful Cratefulls?

We support over 40 product lines of local (ND, MN, SD & Midwest) products & nationwide products with a purpose that we love.

To submit a product for consideration download application here. 

Do you donate Grateful Cratefulls?
Yes, we do have a donation program.
We would absolutely love to donate to every cause, but in order to make the most impact, our donations are specifically designated for individuals, families, and caregivers who are battling cancer or enduring major life-threatening health challenges. 
Our giving plan is based on the natural connection to our mission and values of sharing kindness & generosity with giving back to individuals in times of need and brightening someone's day!
Return form the form below to:

Download Donation Request Form Here

How can I contact you?
Mailing Address:
300 Sheyenne Street Suite 130 West Fargo, ND 58078
Live Chat is a great feature on our website